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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rachel Thompson

Rachel Thompson

November 4, 2024

5  out of  5
rating by Rachel Thompson
"Thanks Emma, for all your help. You explained everything and made switching over very easy."
We responded:
"We appreciate your feedback, Rachel! Emma was happy to help with your switch, and she'd like you to know that you're very welcome! Thank you for choosing us for your insurance needs. Welcome to State Farm and to the Mike Fahnestock Agency. "
Profile photo of Rachel Davis

Rachel Davis

October 22, 2024

5  out of  5
rating by Rachel Davis
"Truly the best insurance agent we've ever dealt with, Mike makes the process of insurance easy and smooth and takes extra time to make sure you're getting what you need, we never feel pressured or like he's trying to give us anything extra other than what we need we feel everything is up front and nothing hidden. It is convenient and easy everything we need"
We responded:
"Thank you very much for your amazing feedback, Rachel. We are so honored to receive such a wonderful compliment! It's also rewarding to know you feel supported at our office, because that's always our goal. Please feel free to reach out if you ever need anything. It's a pleasure to assist you! Thank you for your business, we appreciate it. "
Profile photo of David Johnson

David Johnson

October 3, 2024

5  out of  5
rating by David Johnson
"I’ve never had such great customer service. This office sets itself above all others I’ve dealt with. Thank you thank you thank you"
We responded:
"Thank you, David, for your kind feedback. We’re glad to hear you had a positive experience with our office. Our team is happy to help, and it means the world to us to know we’ve made a difference for you. Thank you for your business. "
Profile photo of Monica Perkins

Monica Perkins

September 26, 2024

5  out of  5
rating by Monica Perkins
"Excellent service!!! I had insurance with them when I was younger and I am so happy to be back with them they’re a good insurance company."
We responded:
"Thank you very much, Monica. We're delighted to have you back with us at our office. We greatly appreciate your support and look forward to continuing to serve you."
Profile photo of Toni Fenoglio

Toni Fenoglio

September 10, 2024

5  out of  5
rating by Toni Fenoglio
"Grant is the greatest! He has helped me every step of the way with my auto and renters insurance policy. He is awesome sauce!! I highly recommend Grant at State Farm 🚜"
We responded:
"Thank you so much for the fantastic review, Toni! We glad that Grant has been such a big help with your insurance needs. We really appreciate your recommendation and kind words. Grant and the rest of the team are here to help if you need anything else. "
Profile photo of Kyle White

Kyle White

September 10, 2024

5  out of  5
rating by Kyle White
"Very satisfied"
We responded:
"We appreciate your review, Kyle. We are glad we could help you out. Feel free to contact us if you need anything else. Welcome to Mike Fahnestock State Farm. "
Profile photo of Andrew Lyons

Andrew Lyons

September 4, 2024

5  out of  5
rating by Andrew Lyons
"Emma Sursa is Awesome! Very understanding and hard worker, she also helped me bundle home and auto for a sweet discount. First time buying insurance and it was so easy!"
We responded:
"Thank you so much for the wonderful feedback, Andrew! We're thrilled to hear that Emma made your first insurance experience smooth and comfortable for you. And thank you for choosing us! If you have any questions or need further assistance, please feel free to reach out. We look forward to assisting you. Welcome to State Farm and the Mike Fahnestock agency. "
Profile photo of Sheila Landsbaum

Sheila Landsbaum

August 31, 2024

5  out of  5
rating by Sheila Landsbaum
"I was unhappy with my prior homeowners insurance and Emma Sursa contacted me and gave me quotes for not only home but car and an umbrella policy. She was extremely helpful, knowledgeable and very kind. The amount of money I saved switching was quite impressive. I’m very happy and pleased switching over to State Farm and Emma’s customer service skills ranked way up there!"
We responded:
"Thank you so much for taking the time to leave us such a kind review, Sheila! We thrilled to hear Emma provided you with excellent service and that you’re happy with the overall experience. Thank you for giving Emma a shout-out—she truly is fantastic, and we’ll be sure to pass along your appreciation to her. If you need anything else, please let us know. Welcome to Mike Fahnestock State Farm! "
Profile photo of Aretha Clemons

Aretha Clemons

August 27, 2024

5  out of  5
rating by Aretha Clemons
"Kyle Sanders was an answer to my prayer! He's an asset to State Farm!🙂But then he said my insurance premium had to increase, then left the company and my dream became a nightmare😔😱"
We responded:
"Thank you for your feedback and for sharing your experience with Kyle. We're glad he was able to assist you initially, and we understand how disappointing the changes have been for you. Rest assured, our current team is here to help and ensure you continue to receive the support you deserve. Please don't hesitate to reach out to anyone of us directly for assistance. "
Profile photo of Adeel Ahmad

Adeel Ahmad

August 20, 2024

5  out of  5
rating by Adeel Ahmad
"Awesome service"
We responded:
"Thank you, Adeel. We appreciate your five stars and positive feedback. We're happy to help if you need any assistance. Welcome to the Mike Fahnestock State Farm Agency! "
Profile photo of pat green

pat green

August 14, 2024

5  out of  5
rating by pat green
"Emma was very informative and helpful. She patiently answered all my questions."
We responded:
"We appreciate your positive review, Pat. We'll be sure to let Emma know you're happy with her service. If you need help with anything else, please let us know. Welcome to the Mike Fahnestock State Farm Agency, we are glad you are here. "
Profile photo of Joseph Roussin

Joseph Roussin

August 7, 2024

5  out of  5
rating by Joseph Roussin
"This agency has been extremely responsive and helpful in securing our home owners and auto policy. Emma Sursa was always accessible to answer our questions and forward documents."
We responded:
"Thank you for leaving us positive feedback, Joseph. We are glad Emma has been reliable in answering your questions and helping you feel confident with your auto insurance and home insurance. Our team is happy to help, and we look forward to serving you again. Welcome to State Farm and our agency, we are glad you are here. "
Profile photo of David Wedemeyer

David Wedemeyer

August 5, 2024

5  out of  5
rating by David Wedemeyer
"Excellent service great staff Ashley could not have been more professional. A great team player who represents State Farm Mike Fahnestock and her customers very well! 👍"
We responded:
"Thank you so much, David. It's wonderful to hear about how helpful Ashley was when you recently needed assistance. We will pass along your appreciation to her. If you need anything else, feel free to let us know. Welcome to the Mike Fahnestock State Farm family! "
Profile photo of Chris Webster

Chris Webster

August 2, 2024

5  out of  5
rating by Chris Webster
"Had a great experience. Ashley was able to get me setup with auto and life insurance at rate I was happy with. I would definitely recommend to family and friends!!!"
We responded:
"Thank you, Chris! We appreciate you sharing your experience, and your recommendation means a lot to our team. We are glad Ashley was helpful, and we will let her know you're happy with her service. If you need anything else, please let us know. Welcome to the Mike Fahnestock State Farm family. "
Profile photo of Ashley Halterman

Ashley Halterman

July 25, 2024

5  out of  5
rating by Ashley Halterman
"Ashley helped me find the right policy with the best coverage to fit my budget and helped me get every discount possible. As this is my first time setting up car insurance I really appreciated the help and would recommend her 10/10 times."
We responded:
"We greatly appreciate your positive feedback, Ashley. Thank you for sharing your experience with us. It's wonderful to hear you were able to choose coverage that fits your budget and needs, and we will make sure our team member Ashley sees your kind message. If you need anything else, just let us know. Welcome to the Mike Fahnestock State Farm agency. "
Profile photo of Katie Ayers

Katie Ayers

July 19, 2024

5  out of  5
rating by Katie Ayers
"Emma was great! Easy to understand, explained everything in great detail. Very friendly!! 10/10 recommend for any insurance needs!! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"We appreciate your review so much, Katie. Thank you for the five-star recommendation. We are so glad that you find Emma to be so helpful. Please let us know if you need anything and thank you for your business. We are glad that you chose our agency for your insurance needs. "
Profile photo of Linda Clarkson

Linda Clarkson

July 15, 2024

5  out of  5
rating by Linda Clarkson
"Emma Sursa was extremely helpful in helping me set up new policies for our home and Autos. She was very knowledgeable and answered all my questions very thoroughly. She was very professional and was one of the reasons we decided to go with State Farm. Thank you!!! From Linda Clarkson."
We responded:
"Thank you so much for your nice review, Linda. It's wonderful to hear about your positive experience with Emma! We are very glad she's been so helpful with your insurance needs, and we know she'll greatly appreciate your kind words, too. Please let us know if you have any questions or need assistance. Thank you for choosing State Farm and the Mike Fahnestock agency, we appreciate your business! "
Profile photo of Jesse Eby

Jesse Eby

July 12, 2024

5  out of  5
rating by Jesse Eby
"Grant from the wood river branch was extremely helpful and Valery informative about all of my questions"
We responded:
"Jesse, thanks for the positive feedback about your experience with our Wood River team! We are glad to hear that Grant was helpful and informative. We know how important it is to understand and be confident in your coverage. If you ever need further assistance, we’re here for you. Welcome to State Farm and to the Mike Fahnestock office, we are glad you are here! "
Profile photo of AJ Rodriguez

AJ Rodriguez

July 3, 2024

5  out of  5
rating by AJ Rodriguez
"Ashley was super friendly and was willing to go above and beyond the call of duty to help me. Rare finding quality customer service like that these days. She was able to help me save hundreds on my insurance policies and for that I’m so grateful."
We responded:
"Thank you for the kind words, AJ. This is wonderful news. We are so glad to hear that Ashley exceeded your expectations. We're truly lucky to have her in our office. If you need any further assistance, Ashley or another member of our team will be happy to help you. Thank you for allowing us the opportunity to serve you. Welcome to our agency and the State Farm family! "
Profile photo of Mike White-Wings

Mike White-Wings

July 2, 2024

5  out of  5
rating by Mike White-Wings
"The agent was helpful and explained all policies very well it was easy and didn’t take long to get started"
We responded:
"Thanks for the feedback, Mike! We are glad we could make your insurance experience a smooth one and that we were able to thoroughly explain your options. We know how important it is to be confident in your coverage! If you ever have any more questions, stop by or give us a call. Welcome to the Mike Fahnestock State Farm family. "
Profile photo of Kathy Howland

Kathy Howland

June 28, 2024

5  out of  5
rating by Kathy Howland
"Very nice quick and easy! Thank you Emma for your awesome customer service"
We responded:
"We appreciate your review, Kathy! Emma wants you to know you're welcome, and we're happy to help however we can. Feel free to let us know if you need anything. Welcome to State Farm and the Mike Fahnestock Agency. "
Profile photo of Paul Palmer

Paul Palmer

June 26, 2024

5  out of  5
rating by Paul Palmer
"I am very pleased with the service that my new friend and agent had given to my family and I. I want to really give thanks to Mrs. Beckman for the amazing job that she did, she really went out her way to make things go smoothly and efficiently for my family and I. So thank you so much and keep up the great job that your company is doing."
We responded:
"Thank you so much for this wonderful review, Paul. Ashley is truly grateful for your kind words regarding her service. Your appreciation means a lot to us, and we're committed to maintaining this level of assistance for you. If there's anything else we can assist you with, please feel free to let us know. Thanks so much for your support and for choosing our State Farm office!"
Profile photo of Nicholas Harper

Nicholas Harper

June 25, 2024

5  out of  5
rating by Nicholas Harper
"Very easy dealing with Kyle. Seamless communication and made the process so easy while saving me thousands of dollars."
We responded:
"Thank you so much for sharing your experience, Nicholas. That's wonderful to hear! We are glad Kyle has been so helpful, and we know he'll appreciate the shout-out. We're here if there's anything else you need. Welcome to the Mike Fahnestock State Farm Agency! "
Profile photo of Ezra Prince

Ezra Prince

June 21, 2024

5  out of  5
rating by Ezra Prince
"Ashley was so wonderful to talk to! Really made the experience easy and stress free"
We responded:
"Thank you for leaving us this nice review, Ezra! We are really glad to hear Ashley was helpful and provided an easygoing experience! She'll be pleased to hear it, too! Let us know if there's anything else you need assistance with. Welcome to the Mike Fahnestock State Farm Family! "
Profile photo of Lauren Kistenmacher

Lauren Kistenmacher

June 14, 2024

5  out of  5
rating by Lauren Kistenmacher
"I have been a long time customer with State Farm. The employees that work here are outstanding. I want to do a special shout out for Ashley. She went above and beyond while helping me with my bill. She help me get set up with the drive safe and save discount, as well as elaborating on how I could benefit from that offer with price breakdowns. She has great energy! Every time I call statefarm someone pleasant is on the other line. I am thankful these are the types of people who help me better understand my policies. I would also like to shout out Jennifer who has helped me in an outstanding way multiple times over the years. Thankful for this team!"
We responded:
"Thank you for your kind words and for being a loyal State Farm customer, Lauren! We're thrilled to hear about your positive experiences with our team, especially Ashley and Jennifer, and how they've gone above and beyond to assist you. Your appreciation motivates us to continue delivering exceptional service, and we're grateful for your patronage! "